How is the care at GreenField different than that at other offices?
In several ways. Here are a few highlights:
-Non-office based care is readily available. To us, service and convenience means we strive to deliver care when and where you want and need it. We do our best to take care of your needs over the phone or by secure email. The only time you should be seen in the office is when you want and need to be seen. Of course, a physical examination is often needed to best evaluate a new symptom, however many routine situations can be handled without an office visit, such as medication adjustments, interpretation of diagnostic tests, and arrangement of consultations with specialists.
-No long waits. We promise office appointments will be available the same day or the next business day for your urgent and/or emergent issues. A staff member will answer your phone call promptly. You will not suffer long delays in our office.
-Comprehensiveness. A strong team emphasis coupled with our routine availability by phone or secure email broadens our ability to extend each "visit" over space and time. This flexibility supports comprehensive care in many ways, including answering additional questions that may subsequently arise, coordinating your care with family, friends or other health professionals, and discussing the need for an appointment before you come in. We believe our enhanced communication and team strategies dramatically improve all our patients' care, and may be particularly beneficial to our older and more vulnerable patients and their families.
-A Personal Health Coordinator. We want to promote your long-term relationships not just with our doctors, but with our staff as well. Each clinician works hand-in-hand with a health coordinator (also known as a medical assistant). The health coordinator can help you schedule an appointment, refill prescriptions, convey health information and test results, and assist in the coordination of care with other health care providers.